Terms and conditions
Terms and conditions of sale
Registration and booking procedures: In order to take part in one of our activities, it is compulsory to request your reservation in advance via our online form or by e-mail to firstname.lastname@example.org.
Your registration will be validated upon receipt of payment, either of the deposit or of the total amount requested for the activity.
Payment methods accepted: cash on site or bank transfer.
When you book, you acknowledge that you have read and accept the General Terms and Conditions of Sale.
If you are the leader of a group of several people: Please inform each participant of the content of the activities, the conditions of participation and the general sales conditions. Our prices include supervision by a qualified professional and the loan of appropriate equipment but do not include your transport to the starting point, accommodation, food, drinks or other personal expenses.
Total cancellation on the part of the client: If you decide to cancel the service in full, you must let us know by email. Your withdrawal will result in the following deductions from the total amount of the service.
– More than 30 days before your activity: no deduction, full refund of the deposit paid,
– From 30 to 16 days: 30% deduction,
– From 15 to 8 days: 50% deduction,
– From 7 to 2 days: 90% deduction,
– Less than 2 days: 100% retention.
Partial cancellation by the client: If part of the group cancels, you have up to 15 days before the start of the activity to let us know by e-mail and obtain an updated price. If you fail to do so, you will be charged the full amount of the quote.
A refund will only be made in the event of inability to carry out the activity, on presentation of a medical certificate. This refund will only be made to the person named in the certificate, with the exception of minors, who are the responsibility of the accompanying adult.
Special cancellation conditions :
Canyoning Access reserves the right to cancel an activity for safety reasons (weather, water releases, floods…) or for any other case of force majeure. In these cases, a replacement activity will be organised as far as possible or another date will be proposed. If the outing cannot be carried out, the service will be refunded in full without any other compensation being due.
ONLY THE INSTRUCTOR OF CANYONING ACCESS IS ENTITLED TO CANCEL AN ACTIVITY IN CASE OF BAD WEATHER.
Canyoning Access reserves the right to cancel an activity if the minimum number of participants is not reached.
Meeting times and delays:
A meeting time will be fixed at the time of booking. For the good progress of the activities and out of respect for the other participants and the instructor, it is important to be punctual.
Conditions of participation
Our activities are open to all, however, depending on the activities and routes, certain conditions must be taken into account: age, height, weight, ability to swim, technical or physical level, being used to heights for abseiling or climbing on a via ferrata…
It is also imperative that each participant is in good health and in good shape on the day of the activity. In addition, each participant must be attentive and follow the instructions given by the professional throughout the activity.
For white water activities (canyoning, rafting) it is imperative to be able to swim at least 25 metres and not to be afraid to put your head under water.
You must not be medically unfit for the chosen activity.
It is important to note that If you are not medically unfit for the activity, but are dependent on special medical care or treatment, or if your health condition requires special attention (back pain, joint problems), you must inform the instructor before starting the activity.
The activities we offer are practiced in a natural environment that is not safe: rivers, canyons, cliffs, mountains… You must therefore be aware of the risks inherent in the practice of these activities.
Canyoning Access is insured in civil liability for all its activities. Companies outside of Canyoning Access or independents also have their own civil liability insurance.